Product adoption · Enablement · Agile delivery
Making AI and ERP features easy to adopt
A good feature still fails if people don't understand it. This is the work of making product capabilities usable on day one.
Results
- 64%faster onboarding, from about 2 weeks to about 5 days, through standardised documentation adopted by 13 contributors
- 4critical gaps found in AI workflow testing across Product and Engineering, and coordinated through to release readiness
- 4 regionsof Global Cloud ERP feature rollouts, saving about 2 hours per regional rollout
- ~2,000SAP Public Cloud ERP engineers supported with digital learning and enablement
AI workflow enablement
I managed AI workflow testing across Product and Engineering, identified four critical gaps and coordinated their resolution so the release was ready. I turned what we learned into standardised documentation, which cut onboarding time by 64%.
Global Cloud ERP adoption
I coordinated feature rollouts across four regions, turning complex product capabilities into practical documentation, stakeholder communications and enablement materials. I also supported SAP S/4HANA Cloud Engineering teams across 40+ sprints, connecting product, engineering and enablement through Jira and Confluence.
Learning that people actually use
I produced internal podcasts and video-based learning for SAP employees, with Camtasia, Figma, Canva and Framer, to make complex technical topics accessible. I also planned and supported 10+ enablement events reaching about 200 to 2,000 participants each, handling speakers, content, communication and moderation.
Alongside this I ran UX research and customer feedback sessions, and turned the findings into concrete product improvements.